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Financial Assistance Summary

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Patient Account Liaisons


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Lenoir Memorial Hospital, Inc. offers Financial Assistance to patients that do not have the ability to pay part or all of their hospital bills and qualify for help under our Financial Assistance Policy. Patients will be told about financial assistance while talking to a financial counselor or in writing during the billing and collections process. The Financial Assistance Policy Summary is available in both English and Spanish at all main patient entrances and registration areas of the Hospital, and copies of the Financial Assistance Policy and Application may be downloaded free of charge from Lenoir's website at Printed copies are available, upon request, by contacting Patient Financial Services Department, Cashier's Office at 100 Airport Road, Kinston, NC 28501 or by calling the Patient Account Liaison at 252-522-7689 and requesting a copy be mailed.

Assistance in completing the application is available through the Patient Financial Services Patient Account Liaison located at the Hospital (252-522-7689). The Application Period is the period during which Lenoir will accept and process an application and begins on the date of hospital service and continues for 240 days (8 months) after patients are provided their first post-discharge billing statement for their hospital care.

Financial Assistance is calculated on a sliding scale based on the most recently published Federal Poverty Guidelines published in the Federal Register each year, and the number of people in the household sharing the same income. Lenoir's sliding scale discounts are for patients whose household income falls below 250% of the federal poverty guidelines. Household assets are also considered. Patients are requested to complete a brief application and provide evidence of income (W-2, tax returns, etc). Patients that are eligible for financial assistance may not be charged more than the amount generally billed for emergency or other medically necessary care.

Patients that do not qualify for Financial Assistance at 100% of billed charges may be considered for Medical Indigence. Medical Indigence is determined when patients' medical expenses for one year exceed 20% of their family's total income before taxes, and total household assets are not sufficient to cover the expense without the use of assets critical to living or earning a living (home, car, savings designated specifically for retirement, 401k).

Financial Assistance qualification may also be determined based on patients' eligibility for subsidized public housing. Patients residing in public housing have been qualified by HUD (Department of Housing and Urban Development) and may therefore, also qualify for Lenoir Memorial Hospital's Financial Assistance Program. Patients that qualify for Medicaid based on North Carolina Department of Social Services criteria may also be eligible for financial assistance for non-covered services. Patients' eligibility may also be determined based on information that is publicly available or provided by patients, including credit bureau information.

Lenoir Memorial Hospital's Financial Assistance Policy does not apply to any services provided by the following hospital-based providers that may deliver emergency or other medically necessary care in the hospital facility: American Anesthesiology, Lenoir County Ambulance Billing Service, Kinston Physician Group, PLLC (Emergency Room Physicians), Kinston Pathology Associates, Eastern Radiologists, Inc., Vidant Medical Group (Hospitalist Services), Down East Medical Supply. This policy does apply to all services provided at Lenoir Memorial Hospital by the hospital-owned providers, Lenoir Physician's Network, LLC (Lenoir Orthopedics, Lenoir Surgical, Lenoir Urology, Lenoir Neurology, and Lenoir Pulmonary and Sleep Medicine).

Required Documentation for Financial Assistance

Financial Assistance Application


HealthLink - Winter 2016

Check out the latest edition of the Lenoir HealthLink! Download the PDF...


HealthLink - Fall 2015

Check out the latest edition of the Lenoir HealthLink! Download the PDF...


HealthLink - Winter 2015

Check out the latest edition of Lenoir HealthLink! Download the pdf


Affordable Care Act and Healthcare Marketplace

Lenoir Memorial plays a vital role in educating uninsured patients about their coverage options and helping them navigate the Marketplace.  There are several ways to apply for health coverage.  You can apply online using a laptop or desktop computer.  (You may not be able to complete the application using a smartphone or tablet.)  You can also fill out a paper application, apply over the telephone or apply in person at certain sites.  Find out more about the different ways to apply here.  Certified Application Counselors (CAC) are available within Lenoir Memorial to educate consumers and aid them in completing an application for coverage.   If you have questions or wish to set up an appointment, you may contact Terrence Body, social worker at 252-522-7977, a patient accounts counselor at 252-522-7000 or call 800-318-8596 at any time of day, seven days a week.  Or visit


HealthLink - Fall 2014

Check out the latest edition of Lenoir HealthLink! Download the pdf.


Advances in Cholesterol Management

Dr. Vikram Gahlot from Kinston Cardiology Associates wil speak about cholesterol management.  Learn more about the new American Heart Association cholesterol treatment guidelines and the goal to help people live longer, healthier lives. There have been advances in medications and you may want to learn more about how cardiologists evaluate and better treat high cholesterol levels these days.  Make sure you are not stuck in the old mindset of treatment.  Free to the public and sponsored by the McCain Heart Center. 


Metabolic Syndrome - How does it affect the heart?

Dr. Kirollos from Kinston Cardiology Associates will speak on, large waistlines, high triglycerides, low HDL, blood pressure, and blood sugar and how these issues can relate to the metabolic conditions in your body and especially your heart.  Learn how to prevent or delay dangerous metabolic syndrome and heart problems by learning important characteristics and stategies of self-care. Fee to the public and sponsored by the McCain Heart Center.


Heart Healthy Heart at Every Size

Lisa Alphin, RN, BS, ES and program director of Cardiac Rehabilitation will present on this interesting topic.  Lisa will emphasize an approach to being healthier through supporting individuals and families for positive health behaviors that include healthy minds, exercise and eating healthy.  A weight-neutral approach steers away from weight-focused barometers of success that can lead to frustration, perceptions of failure and negative overall results.  Improving health includes embracing different body shapes and sizes and focusing on personal practices to improve overall well-being. Free to public and sponsored by the McCain Heart Center.


Obstructive Sleep Apnea and Heart Disease

Dr. Rob Gallaher, Lenoir Pulmonary and Sleep Medicine, will present this informative talk about Obstructive Sleep Apnea.  Sometimes snoring can get a little annoying, especially for someone listening to it.  But when a snorer repeatedly stops breathing for brief moments, it can lead to cardiovascular problems and be potentially life-threatening.  Dr. Gallaher will make the link between sleep apnea and heart problems and help attendees find solutions. This program requires no registration, is free to the public, and sponsored by the McCain Heart Center.


Do You Have Low T?

Dr. Lee Cox, Lenoir Urology, will discuss what testosterone is and why it declines over time.  He will inform attendees about common symptoms of lowering testosterone levels includinging fatigue, weakness, loss of sex drive.  Find out what tests can be done to measure it and treatments.